Shipping policy
At Zayne by ONS Collective, we aim to provide a seamless shopping experience with fast order processing and reliable shipping. Please review our shipping policy before placing an order.
Processing & Shipping Time
All orders are dispatched within 1-3 business days after payment confirmation.
Delivery estimates are around 5-9 business days worldwide. (see table below).
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Costs & Free Shipping
📦 We offer FREE SHIPPING to the UK and European Union (EU).
For other regions, shipping costs are calculated at checkout based on location and selected shipping method.
Estimated Delivery Times
Delivery times are estimated and may vary due to customs, logistics, and other external factors.
| Region | Estimated Delivery Time |
|---|---|
| 🇬🇧 United Kingdom | 5-9 business days |
| 🇪🇺 The Netherlands, Germany, France, Spain, Belgium, Italy | 5-9 business days |
| 🇺🇸 United States | 6-14 business days |
| 🇨🇦🇦🇺🇳🇿 Canada, Australia, New Zealand | 6-16 business days |
| 🌍 Rest of Europe | 6-12 business days |
| 🌏 Asia | 8-18 business days |
| 🌎 Mexico & All Other Countries | 10-25 business days |
Delays due to customs processing, local postal services, and other unforeseen factors may occur.
Shipping Confirmation & Tracking
Once your order is shipped, you will receive an email confirmation with a tracking number.
Tracking updates may take a few days to reflect after dispatch.
If you do not receive a tracking email within 5 business days, please contact our support team at support@zaynewear.com.
Potential Shipping Delays
While we work hard to ensure timely delivery, Zayne by ONS Collective is not responsible for delays caused by:
- Customs clearance procedures.
- Weather disruptions, strikes, or carrier-related issues.
- Increased demand during peak seasons (e.g., holidays).
We recommend keeping an eye on your tracking updates for any shipping status changes.
Lost, Stolen, or Undeliverable Packages
Lost or Stolen Packages: Once an order is marked as delivered by the carrier, we are not responsible for lost or stolen packages. If this happens, please contact your local carrier to file a claim.
Incorrect Shipping Addresses: Customers are responsible for providing the correct shipping address at checkout. If an order is returned due to an incorrect address or failed delivery attempt, we may charge additional fees for reshipment.
Customs, Duties & Import Taxes
All customs duties and import taxes are handled by our shipping partners to ensure a smooth and hassle-free delivery experience.
Contact Us
If you have any questions or concerns about your order’s shipping status, feel free to reach out to our support team:
📩 Email: support@zaynewear.com
By placing an order with Zayne by ONS Collective, you acknowledge and accept this shipping policy.
